English ; Spanish (Latin America) Welcome . Renogy loves to hear from and support our customers. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. Whereas our charge controllers have an operating temperature of -35°C to 55°C. | Read 21-40 Reviews out of 23 If you have any questions, please e-mail us at onlinestoreca@renogy.com. For your clean energy needs. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. They told me it would cost an extra $100 to ship USPS. Renogy loves to hear from and support our customers. Any modified products received will be returned to you at your expense. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Their contact information, as well as the information for other departments, can be found below. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . For Continental U.S. Orders:Processing time can take between 1-3 business days. English. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. Exclusions may apply See Details. The panel includes MC4 leads that extend from the junction box affixed to the back. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. They were more than happy to answer any questions I asked. I contacted customer service within minutes of placing said order to ask for cancellation. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. FREE SHIPPING! UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Customer Center. Shop for solar power products and accessories to complete your solar power system. Each Renogy product is manufactured according to the highest quality… Want to get started with solar but don't know how? At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. For your clean energy needs. View all Solar Panels; Rigid Solar Panels If you need solar accessories or wiring, Renogy has you covered. Go Figure ! This assumption is not wrong. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. See Details. They are being reckless with $2,000 worth of equipment. Despite many calls to customer service, I still don't have everything. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Any modified products received will be returned to you at your expense. Customer Center; Solution home Enter your search term here... Search Knowledge base. Home Solutions Forums Video. I NEED to know where my kit is. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. We recommend storing and securing the charge controller in a well ventilated dry space. If you have any questions about tracking your order, please log onto your account to look for the tracking number. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. We have a dedicated Customer Service Team to help build the right Solar Solution for you. I have been trying to contact them for 2 weeks!!!!! If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Products. Click here to make a request to customer service. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Renogy Academy; Video Tips; Downloads; Recent articles. Orders over $200 may require a signature. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Their contact information, as well as the information for … Renogy Solar products sold by Renogy. With these disconnected the batteries still would not charge. How can we help you today? After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . Replacements Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Products. Ordered, billed and paid July 16. Customer service is not prompt with their response time. Email received said shipped on the July 20. View all Products; Solar Panels. Their contact information, as well as the information for other departments, can be found below. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. Join the 23 people who’ve already reviewed Renogy. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. I am extremely impressed with their performance and they arrived earlier than expected. Read honest and unbiased product reviews from our users. Exclusions may apply See Details. No one is answering my calls or emails. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … View all Solar Panels; Rigid Solar Panels Read honest and unbiased product reviews from our users. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Solar Applications. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. We have a dedicated Technical Team to help build the right Solar Solution for you. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. Update the content in the field you'd like to change. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Read honest and unbiased product reviews from our users. Login Sign up. MPPT Rover Elite 20/40A. See Details. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Solar Applications. No contact and it now Sept 11th. For International Orders:Processing time can take between 3-5 business days. When tracking that USPS number it states that it has never left the shipper's location. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Power is in our DNA. Renogy Framed Solar Panels have a performance warranty of 25 years. That is NOT a Fedex number, it is a USPS number. Renogy Academy. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Their contact information, as well as … Please be prepared with your invoice or the following information: Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Please submit a ticket for all customer inquiries. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). Fedex ( ground) tracking number- 9400111108296824494245. We hope you have enjoyed your online shopping experience with Renogy. Renogy loves to hear from and support our customers. Please submit a ticket for all customer inquiries. FREE SHIPPING! Our technical team is available M-F 8:30 am- 3 pm Pacific Time. FREE SHIPPING! Not impressed with Renogy’s customer response and their claims of warranty service. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. With these disconnected the batteries still would not charge. When I track that number label was printed at Renogy July 20. This is the worst customer service I’ve ever received and will never ever be using renogy again. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. If you ever have any questions, feel free to contact us. We have a dedicated Technical Team to help build the right Solar Solution for you. The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Your experience can help others make better choices. Exclusions may apply See Details Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. Check ticket status. MPPT Rover Elite 20/40A. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Renogy loves to hear from and support our customers. Enter your search term here... Search New support ticket . To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Nice equipment, poor customer service. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. BAD COMPANY, DREADFUL CUSTOMER SERVICE. View all Products; Solar Panels. The Renogy unit was fine. Renogy warranty registration. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Renogy loves to hear from and support our customers. Shipping was fast and customer service has been great. If you ever have any questions, feel free to contact us. 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